Terms of service

Last updated: November 2025

This website (hexacrunch.com.sg) is operated by Altfolk Trading Pte. Ltd., trading as HexaCrunch® - the snack brand for people who don’t follow the herd.

By using our website or buying from us, you agree to these Terms. If you don’t like what you see here, don’t use the site. No hard feelings.

1. Introduction

This is the legally binding agreement between you and us. By browsing, buying, or interacting with this site, you agree to follow these terms. If something changes, we’ll update this page. The date at the top indicates when this document was last revised. By continuing to use the site, you are agreeing to the latest version.

2. Intellectual Property

All the stuff you see here - product names, packaging, branding, site content, graphics, and code - belongs to Altfolk Trading Pte. Ltd.

You can view it. You can buy it. But don’t copy, resell, modify, or pass it off as your own. That’s weak, and illegal.

3. Don’t Be That Person

You agree not to:

• Break the site or mess with other users
• Hack, scrape, or do weird data-mining stuff   
• Pretend to be someone else
• Use our content for your own ads or marketing

• Violate any laws using our site

4. User Content

If you submit reviews, photos, or tag us in content - thank you. You agree we can repost, reuse, or feature it (with credit). Don’t post anything you don’t own or wouldn’t want your grandma to see.

5. Privacy

We care about your data. Read our separate Privacy Policy (which forms part of this agreement) - short version: we use what we need to deliver snacks, and don’t sell your info.

6. Orders & Payment

Once you place an order and we confirm it, it’s locked in.

We reserve the right to cancel, limit, or reject any order if something looks off - fraud filters, pricing errors, or stock glitches. If we cancel your order, we will issue a full refund for the amount paid.

7. Shipping and Delivery Policy

We strive to process and ship all orders efficiently. This section outlines our delivery commitment.

8. Returns, Refunds, and Exchange Policy

Due to the perishable and food-grade nature of our products and for hygiene reasons, all sales are final. We do not offer refunds or returns for change of mind, taste preference, or buyer's remorse.

Exceptions (Damaged, Defective, or Incorrect Items - Replacement Only)

We are committed to correcting our errors and upholding product quality. If you receive a product that is demonstrably:

1. Damaged or Defective, or

2. Incorrect (e.g., we sent you the wrong product),

We will provide a replacement at no extra cost. We adhere to a replacement-only policy for these exceptions and do not offer refunds for the original product cost.

You must notify us within 7 days of receiving your order (as verified by shipping records).

To Initiate a Request for Replacement:

• Email: Send an email to hello@hexacrunch.com.sg.
• Subject Line: Include your Order Number and the word "REPLACEMENT".

• Details: Clearly describe the issue and attach clear photographic evidence (including the outer packaging and the product issue).

Upon validation of our mistake and approval of claim, the replacement order will be shipped out within 3 business days. HexaCrunch® will cover all associated shipping costs for the replacement.

9. Allergy Disclaimer

Crickets are related to shellfish. If you’re allergic to shellfish, do not eat our snacks.

Always read the ingredient list before chewing. By purchasing our products, you acknowledge this warning and assume all risk regarding allergic reactions.

10. No Warranties

We do our best to keep the site running and accurate, but we make no guarantees. If something breaks, crashes, or misbehaves - we’re not responsible for lost data, lost orders, or lost temper. The site is provided on an "as-is" and "as-available" basis.

11. Limitation of Liability

If anything goes sideways, our total liability is strictly limited to the amount you paid us for the product giving rise to the claim. We’re not liable for indirect, incidental, punitive, or consequential losses or damages — emotional, digital, or otherwise.

12. Indemnity

If you misuse our site or breach these Terms, and it causes problems for us, you agree to cover any resulting costs, claims, or legal issues (including legal fees).

13. Severability

If any part of these Terms becomes invalid or unenforceable under Singapore law, the rest of these Terms will remain in full force and effect.

14. Entire Agreement

These Terms and our Privacy Policy are the whole deal. No secret side agreements. Everything you need to know is on these pages.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. If we ever end up in court (hope not), it’ll be exclusively in Singapore.

16. Contact Information 

For customer support, queries, or to report an issue, please contact us using any of the methods below. We aim to respond within 1 business day.