Return and refund policy

This policy applies to all products purchased directly from HexaCrunch® via our website (www.hexacrunch.com.sg), Google Shopping, or any other official sales channel.

I. No Refunds or Exchanges (Food Safety Policy)

HexaCrunch® does not offer refunds or exchanges for any food products.

Because our snacks are perishable and safety-sensitive, we only provide replacements when there is a genuine issue.

We also do not accept:

  • Change-of-mind requests
  • Returns of any kind
  • Unopened packs with no actual issue

This ensures consistency with food safety regulations and Google Merchant Center policies.

II. Damaged, Defective, or Incorrect Items (Replacement Only)

If your order arrives damaged, defective, or incorrect, we will send a free replacement.

You must notify us within 7 days of receiving your order.

Please email hello@hexacrunch.com.sg with:

  • Your Order Number 
  • Clear photos showing the issue (outer packaging + product)

Once verified, we will:

  • Send a replacement at no cost 
  • Cover all shipping fees

Action Timeline: Replacements for verified claims will be shipped out within 2-3 business days following approval.

No returns required. No hassle.

III. How to Request a Replacement

  1. Email hello@hexacrunch.com.sg
  2. Include your Order Number
  3. Attach photos of the issue
  4. We verify the claim
  5. We send your replacement immediately after approval (Replacement orders are dispatched within 3 business days following claim approval.)

Fast, simple, and straightforward.

IV. Shipping & Fees

  • If it’s our fault: We cover all replacement shipping costs.
  • If the product has no issue / change of mind: Not eligible for replacement.
  • Original shipping fees:  Not refunded (replacement-only policy).

V. Non-Replaceable Items

The following items are not eligible for replacement or return, as per our standard terms and conditions for perishable and specialty goods.

Policy Conditions (Covered by Default Policy):

  • Issues reported after 7 days from delivery.
  • Opened packages without a genuine manufacturing defect.
  • Products with no demonstrable quality issue.
  • Items explicitly marked as “Final Sale.”
  • Gift cards.

Google Merchant Center (GMC) Compliance Note:

  • Products adhering to these non-replaceable conditions are governed by the Default Return Policy set in Google Merchant Center.
  • Action Required in Feed: For all products that fall under these conditions (e.g., standard food items, gift cards), the return_policy_label attribute MUST be excluded from the product data feed.
  • Exception: Only products that require a different return policy (e.g., branded merchandise eligible for a 30-day return) will require a unique label.

Bottom Line

If we mess up, we’ll make it right, fast.
If not, enjoy the crunch and spread the love.